Mary Portas is back with a new TV series which starts tomorrow night on Channel 4. In 'Mary Portas: Secret Shopper' she champions the side of the shopper as she battles with businesses to persuade them to provide better customer service.
I've been a fan of Mary for quite some time now. She has a fantastic CV and is often labelled as the 'Retail Queen' because of her vast experience in Brand Communication and Retail Strategy. She's also a joy to watch on screen because of her ballsy no-nonsense attitude.
Wednesday 19th January 2011, Channel 4 at 9:00pm.